Refund policy
Refund Policy
At KukaLumi, we strive to ensure your satisfaction with every purchase of Skirts, Jeans & Pants, and T-Shirts & Tops. If you are not completely satisfied, we offer a straightforward refund process.
Eligibility for Refunds
- Items must be returned within 30 days of delivery.
- Products must be unworn, unwashed, and in original condition with all tags attached.
- Footwear and accessories must be returned in their original packaging.
- Refunds are processed for the purchase price only; original shipping costs are non-refundable.
Non-Refundable Items
- Final sale or clearance items.
- Items damaged due to improper use or wear.
- Gift cards or promotional credits.
How to Initiate a Refund
To start a refund request, please contact our support team via email at [email protected]. Include your order number, item details, and reason for return. We will provide you with a return authorization and shipping instructions.
Return Shipping
Customers are responsible for return shipping costs unless the item is defective or incorrect. We recommend using a trackable shipping service, as KukaLumi is not liable for lost or damaged returns.
Processing Time
Once we receive your return, please allow 5-7 business days for inspection and processing. Refunds will be issued to the original payment method within 10 business days after approval. You will receive a confirmation email from [email protected] once the refund is complete.
Exchanges
We do not offer direct exchanges. If you need a different size or color, please return the original item for a refund and place a new order.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery at [email protected]. Include photos of the issue, and we will arrange a free return or replacement.
Contact Us
For any questions regarding this policy, please email [email protected]. Our team is happy to assist you.