Faq

How can I place an order?

Simply browse our collection of Skirts, Jeans & Pants, and T-Shirts & Tops. Add your desired items to the cart, proceed to checkout, and follow the on-screen instructions to complete your purchase. No account creation is required.

What payment methods do you accept?

We accept major credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay. All transactions are processed securely.

Can I modify or cancel my order after placing it?

Orders are processed quickly. If you need to make changes, please email us at [email protected] as soon as possible. We will do our best to accommodate your request if the order has not yet been shipped.

What are your shipping options and costs?

We offer standard and express shipping. Standard shipping is free on orders over $50. Exact costs and delivery times are calculated at checkout based on your location and selected method.

How long does delivery take?

Standard shipping typically takes 5–10 business days. Express shipping takes 2–4 business days. Please note that delivery times may vary during peak seasons or due to customs processing.

Do you ship internationally?

Yes, we ship to most countries worldwide. International shipping costs and delivery times will be displayed at checkout.

What is your return policy?

We accept returns within 30 days of delivery. Items must be unworn, unwashed, and with all tags attached. To initiate a return, please email [email protected] with your order number and reason for return.

How do I exchange an item for a different size or color?

For exchanges, please return the original item following our return process and place a new order for the desired size or color. This ensures faster processing.

Who pays for return shipping?

Return shipping costs are the responsibility of the customer, unless the item is defective or we made an error. We recommend using a trackable shipping method.

How do I find the right size?

Each product page includes a detailed size chart with measurements for Skirts, Jeans & Pants, and T-Shirts & Tops. We recommend measuring yourself and comparing to the chart before ordering.

Are your products true to size?

Our sizing is consistent with standard US sizing. However, fit may vary by style. Please refer to the specific product's size guide and customer reviews for additional guidance.

What if an item is out of stock?

If an item is out of stock, you can sign up for a restock notification on the product page. We restock popular items regularly.

How can I contact customer support?

For any questions or assistance, please email us at [email protected]. We aim to respond within 24 hours on business days.

Do you have a physical store or showroom?

KukaLumi is an online-only store. We do not have a physical retail location, but we are here to help via email.