Privacy policy

Privacy Policy

At KukaLumi, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your data when you visit our online store and purchase products such as Skirts, Jeans & Pants, and T-Shirts & Tops.

1. Information We Collect

We collect only the information necessary to process your orders and improve your shopping experience. This may include:

  • Personal Identification Information: Your full name, billing and shipping address, email address ([email protected]), and payment details (processed securely by third-party payment providers).
  • Order Information: Product selections, sizes, quantities, and order history.
  • Technical Data: IP address, browser type, device information, and cookies (as described in our Cookie Policy).

2. How We Use Your Information

We use your data solely for the following purposes:

  • Processing and fulfilling your orders, including shipping and delivery.
  • Communicating with you about your order status, returns, or customer service inquiries via email at [email protected].
  • Improving our website, product offerings, and user experience.
  • Complying with legal obligations and preventing fraud.

We do not use your data for marketing purposes without your explicit consent, and we do not sell or share your personal information with third parties for their own marketing.

3. Data Storage and Security

We implement industry-standard security measures to protect your personal information, including:

  • Encryption of sensitive data (e.g., payment details) during transmission using SSL/TLS protocols.
  • Secure servers with restricted access and regular security audits.
  • Data retention for only as long as necessary to fulfill orders and comply with legal requirements (typically up to 3 years after your last purchase).

We do not store complete payment card numbers on our servers; all payment processing is handled by trusted third-party providers who comply with PCI DSS standards.

4. Your Rights

Under applicable international privacy laws (including GDPR and CCPA), you have the following rights regarding your personal data:

  • Access: Request a copy of the data we hold about you.
  • Correction: Request that we correct any inaccurate or incomplete data.
  • Deletion: Request that we delete your personal data, subject to legal retention requirements.
  • Objection: Object to the processing of your data for certain purposes.

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 30 days.

5. Cookies and Tracking

We use cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand product preferences. You can manage your cookie preferences through your browser settings. For more details, please refer to our Cookie Policy.

6. Third-Party Services

We may share your data with trusted third parties who assist us in operating our website and fulfilling orders, such as:

  • Payment processors (e.g., Stripe, PayPal).
  • Shipping carriers (e.g., FedEx, DHL).
  • Analytics providers (e.g., Google Analytics, anonymized).

These third parties are contractually obligated to protect your data and use it only for the purposes we specify.

7. International Data Transfers

As an international online store, your data may be processed in countries outside your own. We ensure that appropriate safeguards (such as Standard Contractual Clauses) are in place to protect your data in compliance with applicable laws.

8. Children's Privacy

Our website is not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that a child has provided us with data, we will take steps to delete it promptly.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page, and we encourage you to review it periodically.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at:

Email: [email protected]

We are here to help and will respond to your inquiry as quickly as possible.